Privacy Policy
livingcookware.com – PRIVACY POLICY
Livingcookware
Effective Date: March 1, 2026
Last Updated: March 1, 2026
This Privacy Policy describes how Living Imports Company LLC (Nevada) d/b/a Grill Gear (“we,” “us,” “our”) collects, uses, discloses, and safeguards information when you visit or shop on our website powered by WordPress and WooCommerce (the “Services”).
1. Information We Collect
A. Information You Provide
- Identifiers & contact info: name, email, phone number, shipping/billing address
- Account data: login details and preferences (if you create an account)
- Order details: items purchased, order history, returns/refunds
- Customer support content: messages, emails, chat transcripts, photos you send
- Reviews/content: product reviews, ratings, photos, comments
B. Information Collected Automatically
- Device & usage data: IP address, browser type, device identifiers, operating system, pages viewed, clicks, referring URLs
- Approximate location: derived from IP address
- Cookies & tracking tech: see Section 6
C. Information from Third Parties
- Payment processors: payment confirmation and fraud prevention signals
- Shipping carriers: delivery status, address validation results
- Analytics and advertising providers: performance, attribution, and audience insights (where enabled)
- Plugins/integrations: WooCommerce extensions, email platforms, CRM/helpdesk tools (as applicable)
2. How We Use Information
We use personal information to:
- Fulfill orders, process payments, ship products, and handle returns/refunds
- Provide customer service and respond to inquiries
- Operate, maintain, and improve our Services and offerings
- Personalize your experience (e.g., saved cart, preferences)
- Send transactional communications (receipts, shipping updates)
- Send marketing messages (email/SMS) where you’ve opted in or where permitted by law
- Detect and prevent fraud, abuse, security incidents, and illegal activity
- Comply with legal obligations (accounting, tax, regulatory)
3. How We Share Information
We may share information with:
A. Service Providers
Vendors that perform services for us (payment processing, shipping/fulfillment, website hosting, analytics, marketing tools, customer support). They may access personal data only to provide services to us.
B. Legal and Safety
We may disclose information if required by law or to protect rights, safety, and prevent fraud.
C. Business Transfers
Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
D. Advertising/Analytics Partners (If Enabled)
We may allow partners to use cookies/pixels to measure performance or deliver interest-based advertising. In some jurisdictions, this can be considered “sharing” for targeted advertising.
4. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep items in your cart and enable checkout
- Remember preferences and login sessions
- Understand site usage and improve performance
- Measure marketing and advertising effectiveness
- Support interest-based advertising (if enabled)
You can manage cookies through browser settings and, where available, a cookie banner/consent tool. Disabling cookies may limit functionality.
5. Email and SMS Marketing (If Applicable)
- Email: You can unsubscribe using the link in our emails or by contacting us.
- SMS: If you opt in, you agree to receive texts at your number. Message/data rates may apply. Reply STOP to opt out.
If you don’t use SMS, remove this section.
6. Your Choices
Depending on your location and applicable law, you may be able to:
- Access or update account information
- Request deletion of certain information (subject to legal exceptions)
- Opt out of promotional emails
- Manage cookies and targeted advertising preferences
To make a privacy request, email support@bbqgrillgear.com.
Global Privacy Control (GPC)
If we detect a legally recognized opt-out preference signal (such as Global Privacy Control) we will process it in accordance with applicable law.
7. Data Retention
We retain information as needed to provide the Services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
8. Security
We use reasonable safeguards designed to protect personal information. No system is completely secure, so we cannot guarantee absolute security.
9. Children’s Privacy
Our Services are not intended for children under 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal information from children.
10. Nevada Privacy Notice (NRS 603A)
Nevada law (NRS 603A) allows Nevada consumers to opt out of the “sale” of certain covered information. We do not sell covered information as defined by Nevada law for monetary consideration. However, if you are a Nevada resident and wish to submit an opt-out request, you may contact us at support@bbqgrillgear.com with the subject line “Nevada Opt-Out Request” and include your name and email address.
11. California Notice (If Applicable)
California Privacy Notice (CCPA/CPRA)
This section applies to California residents and supplements the rest of this Privacy Policy. It describes our information practices and your rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”).
1) Categories of Personal Information We Collect
In the last 12 months, we have collected the following categories of personal information (as defined by the CCPA/CPRA):
- Identifiers: name, email address, phone number, account login identifiers, IP address, online identifiers.
- Personal information categories listed in Cal. Civ. Code § 1798.80: name, address, telephone number, payment-related details (note: payment card numbers are typically processed by our payment processors).
- Commercial information: products purchased, order history, return/refund history, items viewed or added to cart.
- Internet or other electronic network activity: browsing interactions with our website, pages viewed, clicks, device/browser details, cookie identifiers.
- Geolocation data: approximate location derived from IP address.
- Inferences: preferences or interests inferred from browsing and purchase activity (e.g., product interests).
We do not intentionally collect sensitive personal information for the purpose of inferring characteristics about you. If you choose to include sensitive information in free-text fields (e.g., in a support message), you provide it voluntarily.
2) Sources of Personal Information
We collect personal information from:
- You (when you place orders, create an account, contact support, post reviews)
- Your device/browser (cookies and similar technologies)
- Service providers (payment processors, shipping carriers, analytics providers)
- Advertising partners (e.g., Meta/Google) when you interact with our ads or site pixels (where enabled)
3) Purposes for Collecting and Using Personal Information
We collect and use personal information for:
- Providing the Services: processing orders, payments, shipping, returns/refunds, account management
- Customer support and responding to inquiries
- Security and fraud prevention
- Site operations and improvements, analytics, debugging, and quality assurance
- Marketing and advertising: sending promotions (where permitted) and measuring advertising effectiveness
- Legal compliance and enforcing our terms/policies
4) Disclosing Personal Information
We disclose personal information for business purposes to:
- Payment processors
- Fulfillment/shipping providers and carriers
- Customer support tools
- Hosting, security, and fraud-prevention providers
- Analytics providers
- Advertising/marketing partners (as described below)
5) “Sale” and “Sharing” of Personal Information (Targeted Advertising)
California law defines “sale” and “sharing” broadly. While we do not sell personal information for money, we may “share” personal information (such as online identifiers and browsing activity) with advertising partners for cross-context behavioral advertising, including through technologies like Meta Pixel and Google Ads/Analytics tags, where enabled.
Categories of personal information shared may include:
- Identifiers (e.g., online identifiers, IP address)
- Internet/network activity (e.g., page views, events like add-to-cart or purchase)
- Commercial information (e.g., purchase events or product interactions)
- Inferences (e.g., interest categories based on site activity)
Categories of third parties we share with:
- Advertising networks and marketing partners (e.g., Meta, Google)
- Analytics providers
Your right to opt out of sale/sharing
You may opt out of the “sale” or “sharing” of your personal information by:
- Adjusting cookie preferences via our cookie banner/settings tool (if available): [insert instructions or URL]
Once you opt out, we will not “sell” or “share” your personal information for cross-context behavioral advertising unless you later opt back in (where required).
6) Sensitive Personal Information
We do not use or disclose “sensitive personal information” for purposes other than those permitted by the CPRA (e.g., providing services, ensuring security, preventing fraud, and complying with law). If we ever use sensitive personal information for additional purposes, we will provide appropriate notice and rights.
7) Data Retention
We retain personal information as described in the Data Retention section of this Privacy Policy, based on factors such as fulfilling orders, maintaining business records, compliance obligations, and security/fraud prevention.
8) Your California Privacy Rights
Subject to certain exceptions, California residents may have the right to:
- Know/Access: request the categories and specific pieces of personal information we collected about you
- Delete: request deletion of personal information we collected from you
- Correct: request correction of inaccurate personal information
- Opt out of the “sale” or “sharing” of personal information (see above)
- Limit the use/disclosure of sensitive personal information (if applicable)
- Non-discrimination: you will not be discriminated against for exercising your rights
9) How to Submit a Request
To submit a request to know, delete, or correct, contact us at:
- Email: support@bbqgrillgear.com
- Mailing address: [Street Address, City, NV ZIP, USA]
We will verify your identity before processing certain requests. Verification may require confirming access to the email address associated with your account/order and/or requesting additional information.
10) Authorized Agents
You may designate an authorized agent to submit a request on your behalf. We may require proof of the agent’s authorization and may still need to verify your identity directly.
11) Notice for Minors
We do not knowingly sell or share the personal information of consumers under 16 years of age.
12. International Visitors
If you access the Services from outside the U.S., your information may be processed in the United States or other countries where we or our service providers operate.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date indicates when changes were made.
14. Contact
Grill Gear (Living Imports Company LLC)
Privacy:support@bbqgrillgear.com
Support: support@bbqgrillgear.com